Application Not Loading

• Check your internet connection and refresh page
• Clear browser cache and cookies
• Restart browser

No Create Window Button

• Make sure you’re logged into your account
• Try incognito mode
• Disable other browser extensions temporarily

Assessment Issues

Analysis Failed

• Check internet connection
• Try creating a new Johari window
• Ensure you’ve selected enough traits
• Wait and retry

Poor Quality Results

• Select traits thoughtfully and honestly
• Get feedback from people who know you well
• Use the full range of available traits

Long Processing Time

• Normal: 3-5 seconds
• Close other browser tabs
• Check daily limits (free users)

Premium Account

Can’t Access Premium Features

• Verify subscription status
• Log out and back in
• Clear browser cache

Login Issues

• Check email/password
• Use “Forgot Password”
• Try incognito mode

Common Fixes

Window Won’t Generate

Browser Issues

• Update browser to latest version
• Clear cache and cookies
• Check internet connection

Error Messages

• “Network Error” – Check connection
• “Session Unavailable” – Try creating new window
• “Limit Reached” – Upgrade or wait 24 hours
• “Insufficient Data” – Select more traits

Still Having Issues?

Quick Reset

1. Log out of your account
2. Clear all browser data for Johari Window
3. Test with simple window creation

Contact Support

support@johariwindow.app – Include browser version and error details

Quick tip: Most issues resolve by refreshing the page and creating a new Johari window.