Need help with Johari Window? Check our quick solutions or contact us directly.

Quick Fixes

Common Issues

• Application not working: Refresh page and clear cache
• Poor assessment quality: Select traits more thoughtfully
• Premium features missing: Verify account status

Before Contacting Us

• Try creating a new Johari window
• Clear browser cache
• Disable other browser extensions temporarily

Contact Us

Email Support

support@johariwindow.app

• Response: 24-48 hours
• Premium users: Priority support

Bug Reports

support@johariwindow.app

• Include screenshots and session details

What to Include

When contacting support, provide:

• Browser version
• Assessment session ID (if relevant)
• Error messages or screenshots
• Steps you’ve tried

Response Times

• General Support: 24-48 hours
• Premium Users: Within 24 hours
• Bug Reports: 48-72 hours

Feature Requests

support@johariwindow.app

Share your ideas for new features or improvements.

Quick help: Check our Getting Started Guide first.